In recent news, Securus Technologies have accomplished the accreditation and A+ rating from the Better Business Bureau. For a while, Securus has been working hard with the agency to meet required standards so that the media and customers could see that they deliver the service that they claim. They worked hard in the standards set by the Better Business Bureau, including building trust, telling the truth, being transparent, honoring promises, being responsive, safeguarding privacy, and embodying integrity. And with this accreditation, Securus shows that the Better Business Bureau has verified, agreed, and confirmed that this company is the biggest and only provider of full spectrum solutions, and they meet the standards set above.
The Statement of Securus Technologies’ CEO
The CEO of Securus Technologies, Richard Smith, stated how he is glad for their accreditation, and he stated how some competitors make exaggerated and wild statements about their abilities. He further stated that accreditation shows they prove what they say, they can actually do.
The Improved & Enhanced Securus Technologies
To the enhancement and improvement of customer service to almost 25 million family members and friends, Securus ensured 220 seats in an in-house domestic call center. This allow for more control for Securus to handle customer service properly, and it allows them to utilize the BBB required standards in accreditation. Their reps are highly trained to stay mindful of these standards. Calls are averaged quickly, and they respond to more than 2.5 millions calls per month on average. This company also ensure a 99% rate in first call resolution. And as a result, Securus has accomplished a 4.3 out of 5 star rating in customer satisfaction scores. This just shows how their commitment to enforcing the Better Business Bureau Standards create great results.