Securus Technologies Moving the Network Industry through Smart Collaborations

Securus Technologies was founded in the year 1986. The company specializes in technology in the US prisons and is based in Dallas Texas. I have found out that the main aim of Securus Technologies is to connect and serve by giving information, investigating, biometric analysis, in-mate service, information management, and public information. Its focus lies on joining what matters. In the past years, Securus Technologies provide telephone services to Inmates in the US prisons. The rates were on a high compared to those of general public. The company introduced a system that controlled contraband cell phones sometime last year. The company received approval from over five departments in different correctional facilities. Among the achievements, Securus Technologies has done been able to achieve been the announcement of a wireless technology developed to prevent contraband cell phones from connecting to different mobile networks.


In past Securus Technologies have the made definitive moves to acquire the leading technological company known as JPay. The two groups came together and combined their products and services to enable both companies to obtain maximum benefits of the different products and services that synchronize in a complimentary way for the users. Securus technologies were in a position to offer high tech softwares easily. The software’s were highly functional to the correctional agencies as they were used in the operations of the jails and the prisons. In collaboration with Securus Technologies, JPay’s develops revolutionary products that gain massive adaptation on a broad scale. The development takes much less time compared to when JPay worked single-handedly.


Securus Technologies maintains the leading provider of criminal and civil justice technology solutions for purposes that include; correction and monitoring, public safety and investigation among other solutions. The company received a Better Business Bureau with an A+ rating accreditation. Securus Technologies also made an establishment in-house domestic call centers of 220 seats. The move was achieved in the largest industry. This progression enabled Securus to have more control over the customer service management and also helped the company in the implementation of the required standards of BBB that saw the firm becomes accredited. The company now prides itself in satisfaction score of about 4.3 in a range of 5.


Read This Fan Mail About Securus Technologies

Securus Technologies is a company that creates solutions for prisons and law enforcement. They came up with many new technologies to prevent inmates from doing illegal things. For example, they have developed a bunch of software that prevents inmates from dealing with contraband cell phones by preventing illegal cell phones from connecting to the network. In fact, according to the CEO of Securus, Rick Smith, Securus comes up with a new technological innovation once a week on average. The company was founded in 1986 and now has contracts with almost three thousand correctional facilities across the nation.


They often get fan mail, as well as official mail from their customers, who are usually law enforcement agencies or correctional facilities. Rick Smith says that they get thousands of letters, and that building new solutions is part of their DNA.


One correctional facility said that they were able to use the monitoring systems from Securus to catch a corrupt staff member who was dealing with illegal contraband. Another said that they were able to monitor calls about the illegal dealing of drugs, alcohol, cell phones, and cash. They were also able to find out information about a civilian who was selling prescription drugs at a discount, as well as information about shots that were fired in a particular case.


Another customer said that they have been using Securus for well over a decade, and that it is encouraging to see that the vendor of their choice is committed to coming up with new services that can benefit their customers.


Another customer said that their investigative tools and monitoring software is truly invaluable. Many law enforcement agencies are reporting that they are able to keep up with all the hidden things that are going on in their prison systems which they had no way of knowing about.


Securus Technologies Cracking Down on Gang Violence

Our prison has the highest population of violent gangs in the state. On any given day, we have dozens of gangs and thousands of gang members, all sharing a very small space within the jail. When one person gets out of line, whether intentional or not, it could spark a riot that puts each person in the jail in serious danger. My team of corrections officers have to be working tirelessly to make sure that we keep the peace and prevent problems ling before they are ignited.


Even when my team is able to keep the peace and all the gang members in the jail keep to themselves, there could still be plans in the works to take down a rival gang member for a variety of reasons. If the gang leader feels that his group has been disrespected by a low-level rival gang member, he could put out the call that one of his soldiers takes action in the jail to send that person a message.


In order to try and stop communications between the gang members inside and outside the jail, we monitor the calls very closely. With the amount of inmates and calls made daily, you would think it be near impossible to listen to every word of every call. That used to be the case, until be brought in Securus Technologies to update our telephone call monitoring system. Now the LBS software can do the work of a dozen officers, listening to calls and monitoring for specific chatter.


This year already, we got alerts a gang member was on the phone ordering a soldier on the street to bring a weapon to the visitor center and hand over. Calls like that are dealt with in real-time, allowing us to stop potential violence before anyone gets hurt.


Securus Technologies: New & Improved with BBB Rating & Accreditation.

In recent news, Securus Technologies have accomplished the accreditation and A+ rating from the Better Business Bureau. For a while, Securus has been working hard with the agency to meet required standards so that the media and customers could see that they deliver the service that they claim. They worked hard in the standards set by the Better Business Bureau, including building trust, telling the truth, being transparent, honoring promises, being responsive, safeguarding privacy, and embodying integrity. And with this accreditation, Securus shows that the Better Business Bureau has verified, agreed, and confirmed that this company is the biggest and only provider of full spectrum solutions, and they meet the standards set above.


The Statement of Securus Technologies’ CEO


The CEO of Securus Technologies, Richard Smith, stated how he is glad for their accreditation, and he stated how some competitors make exaggerated and wild statements about their abilities. He further stated that accreditation shows they prove what they say, they can actually do.


The Improved & Enhanced Securus Technologies


To the enhancement and improvement of customer service to almost 25 million family members and friends, Securus ensured 220 seats in an in-house domestic call center. This allow for more control for Securus to handle customer service properly, and it allows them to utilize the BBB required standards in accreditation. Their reps are highly trained to stay mindful of these standards. Calls are averaged quickly, and they respond to more than 2.5 millions calls per month on average. This company also ensure a 99% rate in first call resolution. And as a result, Securus has accomplished a 4.3 out of 5 star rating in customer satisfaction scores. This just shows how their commitment to enforcing the Better Business Bureau Standards create great results.


Get More Inmate Calling Features That Save Your Time And Money

An improved inmate calling network allows customers to get every minute they are allotted under their contract. Irregularities that are caught by regulation providers like Securus Technologies will ensure your customer service excellence and calling features. For example, Securus recently caught a few inaccuracies associated with Global Tel-Link and they were immediately corrected. Louisiana customers received free inmate calling features for a limited time. Building a secure network to stay connected to your loved ones is easy with Securus. They also provide regulations, monitoring, and technical support. They have proudly process billions of calls for their customers over the past quarter.


Securus Technologies Offers New Features


In a technological era inmate calling over the internet should be possible also and it is through a Vimeo video chat feature that is being offered through Securus Technologies services. Through a free downloadable video application you can talk to your loved ones over a high definition video and control the picture and the screen. If you’re interested in controlling the audio, activate a one touch feature. Securus is taking the initiative to ensure that inmates and their families are staying connected.


Securus Technologies recently received a Certification 1 certificate that will allow them to expand their services to an international network. Your loved ones have the option of knowing they will get every minute associated which each inmate call. Thousands of customers around the nation depend on Securus Technologies when it counts. Best of all, many of their features cost a fraction of the amount that other network providers are charging. Most inmates say that staying connected to their love ones outside of a correctional facility is very important. It can also help an inmate transition to life outside of a facility.


Join Securus Technologies today and talk more while spending less. Visit their secure website now.


A Company for the Ages in Modern Times

How patent laws work is an interesting thing in the United States. Every product that has a patent will eventually lose that patent over a period of time, allowing other companies to have the ability to use them if they see the need to for capital gain. Securus Technologies, an information technology company, has recently received some bad press from another company in the industry, GTL. Accusations against Securus claim that a large number of their product patents are expired. After performing some research into these accusations, Securus Technologies, alongside some third party allies, have discovered that these claims are baseless and that all product patents are still under their control without fear of expiration. This is wonderful news for Securus, who focuses their attention on the meeting the goals of inmates currently living within the prison system.


Securus provides high levels of communication and security support to incarcerated individuals in order to meet their ever growing need to openly communicate with their loved ones on the outside. One of these products, which is a downloadable application available to both Android and Apple devices. The application allows the inmates to openly communicate with their family members through seamless video streaming conference technology. This is a godsend for inmates who can use the application to help their loved ones bypass the annoyance of distance driving and security checks when moving to prisons in order to meet visitation needs.


Securus, for its work with incarcerated individuals, can be labeled not only as a technology firm but as a humanitarian organization as well. This is a massive deal for the American people as it can rest assured knowing that there are still corporations that truly care about their customer’s needs and worries in a world that often times seems to not care.


Securus Technologies Is Doing Its Part To Change Prison Communication Services

Prisoners are a captive audience for companies that want to make extra money without working for it. Companies try to take advantage of the prison population, and many of those companies make a fortune doing just that. One service that has slipped under the radar of prison officials is the prison communication system. Men and women look forward to voice communication with loved ones, and several companies that provide telephone service to prisons play by their own set of rules. Securus America Technologies is not one of those companies.

Dallas-based Securus Technologies serves 3,450 law enforcement and correction agencies all over the United States. More than 1,200,000 inmates use the services that Securus provides. Securus is committed to information management, communications, public information and monitoring services and products, so everyone in the country is treated fairly.
CEO Rick Smith was recently interviewed by a news agency, and he reinforced the Securus position when it comes to criminal and civil justice technology. Smith said  on PR Newswire’s interview one inmate communication provider, GTL, was crossing the line and stooping below the integrity bar in order to line their own pockets. Smith said that Securus Technologies is dedicated to exposing the unjust practices of GTL, and the company will do that in a series of press releases over the next six months.

Mr. Smith said GTL is advancing the clock on prison calls by 15 to 36 seconds, and the company is charging higher rates because GTL knows it can get away with charging whatever they want. GTL also adds fees to the completed calls after the calls are rated. That is purely a money grabbing tactic that has to stop, according to Smith.

These unscrupulous charges have cost Louisiana taxpayers more than $1,240,000, and Securus will do everything it can to change GTL’s sketchy communication practices.

For more info on Securus, visit their BBB page.

Read more: